 | Important information |  | |  | | | | Dear Customer, | | Please note: | As per the guidelines of Reserve Bank of India (RBI), starting from February 1, 2011 all merchants in India are required to collect an OTP (One Time Password) in addition to information written on the Credit cards for all transactions done over phone (IVR). All banks in India are providing OTP directly to their customers for a secure transaction over IVR.
OTP brings multiple benefits for you and you will feel more secure while doing IVR transactions over phone. With OTP you are fully safe of fraudulent transactions made through Credit Card. So, use OTP and enjoy secure purchases over the phone (IVR). Just call your bank and get an OTP for your Credit Card. | | | | Any doubts? Read below: | | Q. | What is One Time Password or OTP? | | A. | OTP is a numeric password which is valid for one time use only. As per Reserve Bank of India (RBI) guidelines starting from February 1, 2011, all merchants in India are required to collect an OTP in addition to information written on the Credit cards for all transactions done over phone (IVR). OTP is issued by the bank directly to the customer. The process of obtaining the OTP is described in later part of this document. | | | | | Q. | When do I require an OTP? | | A. | The OTP is required starting from February 1, 2011 onwards whenever you make a purchase by calling MakeMyTrip Call Center over phone. For such purchases you need to dial in the OTP in addition to your Credit Card Number, Expiry Date and CVV. | | | | | Q. | How can I obtain an OTP? | | A. | To obtain the OTP you should first register you mobile number with your bank. It is advisable to get it done as soon as possible (before February 1, 2011). The process of registering the mobile number varies from bank to bank; hence its best to call the customer support of the bank that issued your Credit Card to know more.
Once your mobile number has been registered with your bank, you can obtain an OTP by following the process described in the table below. Your bank will send the OTP to the registered mobile via SMS. | | | | | Bank Name | OTP by SMS | OTP via Internet | OTP by phone | Validity | | | | | | |  | SMS PWD XXXX (where XXXX is the last 4 digits of the Credit Card number) to 9717465555 from your registered mobile number. | Not Available | Call customer support number listed here. | 2 hours | | | | | | |  | Send a SMS with 'IOTP ' to 5676766 from your registered mobile number. | Enter the required information here. | Not Available | 24 hours | | | | | | |  | SMS OTP to 5676791 from your registered mobile number. | www.sbicard.com using your user id & password | Call 1860 180 1291 | 12 hours | | | | | | |  | Please SMS OTP XXXX (Last 4 digits of the Credit Card number) to 52484 or 9880752484 from your registered mobile number. | Not Available | Not Available | 30 minutes | | | | | | |  | OTP will come by SMS to the registered mobile number while carrying out the transaction. | Not Available | Not Available | 12 hours | | | | | | |  | Not Available | Not Available | Call customer support to get the OTP | Valid indefinitely | | | | | | | | | | | | | | | *Conditions apply. | |
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