Friday, April 9, 2010

Auto Reply

 

cid:032143912@09022009-0B26

Dear Customer,

 

Thank you for writing to us.

 

This is an automated response to your e-mail. We will respond to you within 7 working days. 

 

If you want us to update your email id in our records, please email us at vodafonecare.mum@vodafone.com or SMS

Email <your email ID> to 111 .

 Manage your Postpaid account online – anytime, from anywhere. Register on My Vodafone

on www.vodafone.in/myvodafone To know more about My Vodafone, click here

You can also activate/deactivate services easily via an SMS command to 111 and the service would be  activated/deactivated accordingly.

In the meantime, if you need any further assistance, please do call us on 111 from your Vodafone mobile phone.  We’ll do our best to help you.

Happy to help,

Vodafone Care

Contact numbers

Vodafone Care  : 111 or +91-9820098200

Fax                          : +91-22-66661200

        E-mail                    : vodafonecare.mum@vodafone.com  

Website                 : www.vodafone.in 

 

Every 3000 sheets of paper cost us a tree. Let’s conserve.

                                                    SMS ACT GOGREEN to 111  and get your bills only on email.

 

cid:032143912@09022009-0B2D

 

 

 

 

 

My Vodafone

 

Pay your bill, activate services, change your talkplan and do lots more on My Vodafone

on www.vodafone.in/myvodafone

 

By logging on to My Vodafone you can

 

·         View and analyze your bill / account statement

·         Pay your bill / security deposit

·         Change your talkplan / billing address and send us billing and tariff related queries

·         Request for a duplicate bill

·         Activate and deactivate services

·         Activate Roaming

·         Order a new SIM card and block your old one

 

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SMS service commands list

 

To activate / deactivate the following services via SMS, you can send the corresponding code as an SMS to

111  and the service will be activated/ deactivated. 

 

Sr. No

Name of service

Activation Code

Deactivation Code

SMS to

Timeframe for activation/deactivation

1

Home ISD

ACT HISD

CAN HISD

111

2 hours

2

Itemised bill

ACT IB

CAN IB

111

2 hours

3

ISD

ACT ISD

CAN ISD

111

2 hours

4

Vodafone Roaming

ACT VR

CAN VR

111

2 hours

5

National Roaming

ACT NR

CAN NR

111

2 hours

6

International Roaming

ACT IR

CAN IR

111

2 hours

7

Basic International Roaming

ACT BIR

CAN BIR

111

2 hours

8

Caller Line Identification Presentation

ACT CLIP

CAN CLIP

111

2 hours

9

Basic Voicemail at 49

ACT VMS49

CAN VMS49

111

2 hours

10

Vodafone Live @ 49

ACT VL

CAN VL

111

2 hours

11

Call Conference

ACT CC

CAN CC

111

2 hours

12

Call Forwarding

ACT CF

CAN CF

111

2 hours

13

Call Hold

ACT CH

CAN CH

111

2 hours

14

Caller Tunes

ACT CT

CAN CT

111

2 hours

15

Vodafone Mobile Connect 199 -Postpaid

ACT VMC199

CAN VMC199

111

48 hours

 

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